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1. All orders MUST be paid in full before manufacturing will begin. Each order will be processed based on the date that the full payment is received unless otherwise stated.
2. To confirm receipt of payment and your completed order form, we will contact you by e-mail with an estimated Delivery time. Please contact us if you have not heard back from us within 72 hours of placing your order as it means we have probably not received the order
3. Our Standard manufacturing time is 4 weeks from the date your order is processed. With Rush order, the manufacturing time is 2 weeks. Please allow up to 7 days for delivery at the end of your manufacturing time. We aim to contact you when we have shipped your product so that you know when to expect it
4. All NZ orders will be sent by courier. International orders will have a choice of standard Air mail (3-10 days non-trackable) or Courier service (2-6 days, fully trackable).
5. All Deepseed products, with the exception of casual clothing, are priced exclusive of GST. Customers within New Zealand will be required to pay GST. Although Deepseed will not charge GST on exports, overseas customers are likely to have to incur some duties or local taxes which Deepseed are not liable for.
6. All 1st time large Commercial orders will be required to pay a deposit of half the total order cost before manufacturing begins and the remaining half of the total order cost at completion of manufacturing.
7. All shipping costs will be covered by the customer unless a prior agreement is reached by Deepseed; all shipping costs are non refundable.
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